Shipping policy

Shipping Policy

Delivery area
We deliver within Germany and to the other member states of the European Union.

Carrier
We ship with DHL. Delivery times depend on the carrier and usually take one to three working days within Germany. Deliveries to other countries may take longer.

Processing time
Unless stated otherwise in the item description, we dispatch ordered goods within two working days of the contract being concluded. The carrier's delivery time is additional to this.

Shipping costs
Within Germany we charge a flat shipping rate of 3.90 euros. For orders of 50.00 euros or more we deliver free of charge within Germany. To other member states of the European Union we charge a flat shipping rate of 15.90 euros regardless of the order value. There is no minimum order value. The shipping costs applicable to your order are shown during the checkout process before you submit your order.

Collection in store
Where offered during checkout, you can collect your order from one of our stores. In this case no shipping costs apply. We will notify you by email as soon as your order is ready for collection.

Returns
Please send returns to BUNCA Coffee GmbH, Dieselstraße 30-40, 60314 Frankfurt am Main, Germany. For details on cancellation, please refer to our Cancellation Policy.